If you are having difficulty viewing the video, you can try right-clicking in the middle of the player's screen and selecting "save as" from the menu to save the video to your hard drive. If you don't have a fast internet connection, it will take you a long time to download the video. If you need additional help, please call us at 1(800) 248-3234. We would also be happy to set up an appointment with you to show you samples of our work in our studio.